Frequently Asked Questions
For new users, kindly download the registration form here and submit to staging_operations@dcscc.com.
For existing users, kindly download the GIRO authorisation form here and fill in the details as highlighted in yellow below:
A2: Staging Ground Users are required to submit relevant documents to Staging Ground operators as per the Conditional Approval given.
You are required to provide a Bank Guarantee / Insurance Guarantee executed by a MAS-approved financial institution in favour of DINERSPAY PTE. LTD. to the DINERSPAY HDB Staging Ground team for every project. Users may send a draft copy of the BG/IG to DINERSPAY for verification before the actual copy is finalised. DINERSPAY requires both the original hard copy and a digital copy.
The Original hard copy may be couriered to the reception or deposited into the dropbox at:
Diners Club Singapore building7500-E Beach Road #02-201
The Plaza Singapore 199595
Reception opening hours: 9am-5pm, Monday to Friday
Not open on weekends and on public holidays
and the digital copy should be sent to staging_operations@dcscc.com for submission.
A3: User needs to initiate a change in Beneficiary with their Banks/Guarantor for all existing guarantees or purchase a bank / insurance guarantee in favour of DINERSPAY.
Please follow the steps below:
- Users to request for change of beneficiary from their BG/IG guarantor.
- BG/IG guarantor to issue a letter of amendment to existing beneficiary (NETS) for their acknowledgement.
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User to inform DINERSPAY of the requirement involving NETS and leave the document at NETS reception during working hours at the following address:
Network for Electronic Transfers (S) Pte Ltd
351 Braddell Road #01-03
Singapore 579713Kindly call DINERSPAY at 8920 9201 / 6416 0887 for enquires on document submission / processing.
- Users to collect signed document and send the signed amendment letter to their guarantor, per their requirements for processing.
- BG/IG guarantor to issue the letter of amendment for change of beneficiary of BG/IG to Users. The beneficiary name will change from NETS to DINERSPAY.
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When BG/IG has been amended, email the following to DINERSPAY HDB Staging Ground team:
- digital copy of amended BG/IG to staging_operations@dcscc.com
- Issue DINERSPAY a debit note
- Receipt of amendment
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Users to send the original hard copy to DINERSPAY reception at:
Attn: DINERSPAY - HDBSG, Operations
Diners Club Singapore building
7500-E Beach Road #02-201
The Plaza Singapore 199595
- Users may choose to email a soft copy of the draft BG/IG to the DINERSPAY HDB SG team at staging_operations@dcscc.com to verify the BG/IG details.
- When the details of draft BG/IG have been confirmed, submit the draft to your guarantor
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Upon an effect of change, scan and email to DINERSPAY for reference and request for clearance:
DINERSPAY HDB Staging Ground team: staging_operations@dcscc.com -
Post mail or courier the original document to:
Attn: DINERSPAY HDB SG
Diners Club Singapore building
7500-E Beach Road #02-201
The Plaza Singapore 199595
A6: The disposal fee charges for the use of disposal sites are based on the classification of the materials. The disposal fee for Good Earth and Soft Clay is S$1.20 per metric ton and S$5.00 per metric ton, respectively.
DINERSPAY bills on behalf of the Housing Development Board (GST no. MB81000071).
| Material | Good Earth | Soft Clay |
|---|---|---|
| Cost (before GST) | $1.20 per metric ton | $5.00 per metric ton |
A7: Site suspension can happen for the following scenarios:
- When the Bank Guarantee / Insurance Guarantee is no longer valid or expired
- If the outstanding payment (including live delivery quantity) exceed 75% of Bank Guarantee / Insurance Guarantee
- If there is outstanding payment for over 45 days from invoice issued date
These scenarios are elaborated below:
For scenario 1,
| Validity of Bank Guarantee / Insurance Guarantee | Result |
|---|---|
| Expired delivery period / exceeded disposal quantity | Source site suspension, disposal rejected |
Please apply with SJC for a project extension and provide DINERSPAY the amended guarantee and revised Conditional Approval (CA) to continue using the disposal site.
For scenario 2,
| Disposal site usage | Result |
|---|---|
| 55% to 74% of Bank Guarantee / Insurance Guarantee | Notification to be sent to Staging Ground user |
| 75% of Bank Guarantee / Insurance Guarantee | Source site suspension, material disposal not allowed |
User may consider to re-submit an amended Guarantee to DINERSPAY that reflects the true project requirements to reduce the frequency of site suspensions. Another option is to submit an Advanced Payment.
For scenario 3,
| Overdue invoice | Result |
|---|---|
| 30 days | Late payment fee incurring, reminder email to be sent to user |
| 45 days | Source site suspension, reminder email to be sent to user |
| 60 days | All source sites to be suspended, meeting to be arranged between user, HDB, SJC and DINERSPAY. Bank Guarantee / Insurance Guarantee to be called |
Please make payment to DINERSPAY to continue using the disposal site. For the payment details, kindly refer to the Terms and Conditions stated within the invoices. For further clarifications, email staging_operations@dcscc.com. Users will be notified regarding the late payment fees within 2 working days upon the full payment of outstanding amounts. The calculation will be based on overdue payments, which is shown in A12.
A8: Kindly download and fill in the registration form here. Please submit a scanned copy to staging_operations@dcscc.com.
We will reply to you on the status of registration within a week and update the system for the billing of disposal by the user.
A9: Active Staging Ground Users will receive invoices on the 1st and 15th of every month, which will be due in 30 days from invoice issue date.
For the invoices received on the 1st, the disposal period covered is from the 12th to the 28th of the previous month. For the invoices received on the 15th, the disposal period covered is from the 29th of the previous month to 11th of that month.
If User have set up GIRO account with DINERSPAY successfully, the invoice amount will be deducted automatically on Day 30 from invoice issue date. However, the default mode of payment for Users to DINERSPAY is bank transfer (preferred) or cheque, until an email confirmation is sent to users regarding the successful GIRO authorisation. Please refer to A17 for more information on GIRO deductions. Kindly clear invoice(s) within 30 days to avoid late payment fee.
A10: GIRO/ Banking transfer (preferred) / Cheque (user to deposit and inform via email or text)
Please inform of all payment matters by providing the proof of payment to the email staging_operations@dcscc.com or through Whatsapp at 89209201.
For more clarification on the payment details, kindly email to staging_operations@dcscc.com.
A11: Please email staging_operations@dcscc.com or send a WhatsApp message to 89209201 with a proof of payment to request for payment confirmation.
We will reply to you within the day if the request is received during working hours. Our working hours are 9am to 6pm, Monday to Friday. Kindly call the DINERSPAY team @ 8920 9201 / 6416 0887 if the query is urgent.
*Note: If User has made advance payment (more than outstanding amount), the balance amount will be held to lower the percentage of the particular source site. The user will have to instruct DINERSPAY for any changes to the advance payment, for example, to refund or offset the subsequent invoice(s).
A12: Invoices are due 30 days from the date of billing. Depending on the reason of the delay in payment, DINERSPAY will levy a late payment fee on the User accordingly. The late payment interest of 7.5% per annum, pro-rated daily and is calculated as follows:
Late payment fee = Invoice amount x 7.5% x (number of days late / 365 days)
Further delay in making payment for outstanding invoices will result in a site suspension.
A13: All invoices are billed with the transaction records attached for reference. For disputes arising from discrepancies, Users may inform the DINERSPAY HDB SG team at staging_operations@dcscc.com so that further investigations can be conducted.
With adequate verification of the requestor's identity, previous invoice records can be provided to the User.
A15: Staging Ground users may email staging_operations@dcscc.com to request a discharge of the Guarantee. The following conditions are required:
- An official discharge request to be sent to DINERSPAY according to this template
- No outstanding payment or ongoing transaction(s) for the particular site
DINERSPAY will process the necessary and inform the guarantor of the discharge and copy the Staging Ground User. The original guarantee may be retained by DINERSPAY even after termination of all liabilities.
A16: Users will have to fill in and submit this GIRO form with their details to DINERSPAY via email to staging_operations@dcscc.com. Thereafter, the team will advise on the user onboarding administrative process.
A17: GIRO deductions will be automatic on Day 30 from invoice issue date for User(s) who have set up GIRO account with DINERSPAY successfully. This arrangement must first be confirmed by the DINERSPAY Team.
Users may make bank transfers or deposit cheques up till one week before the GIRO deduction date. Upon informing the DINERSPAY team of the payment, these invoices will be excluded from the GIRO deduction. Please note that there is no partial payment through GIRO deduction and there may be late payment fee for the outstanding invoices depending on the reason for an unsuccessful GIRO deduction.
A18: For all wrongful deductions, DINERSPAY will clarify and verify the issue and refund the user within 3 working days if required. This is subject to user’s agreement on the action to take.
DINERSPAY will reply to the email as soon as possible.
